Tourism KwaZulu-Natal Service Excellence Awards...How to Enter


Tourism KwaZulu-Natal Service Excellence Awards...How to Enter


How To Enter Tourism KwaZulu-Natal's Service Excellence Awards

To enter simply click on the link below and submit an MS Word report on your establishment. 
Entry Form

The adjudication criteria for the report are: 

 

1. Describe your project/business or nominated service in terms of its historuy, growth and nature.  

2. Give an example how you “delivered service excellence” to make your guest's/client's visit special.

3. Motivate why your entry should be considered to win this award.

4. Indicate how you or your nominated service provider, apply the following concepts in your project/business.

 - Promotion of business to clients, users and customers

- Improving service to tourists

5. Include 4 referrals (guests/clients/members of the public) together with their contact details. 

Your submission will be adjudicated on the above motivations, however, the criteria below will also be considered in the adjudication:

Ensure to include tools you use for customer feedback i.e. visitor's book

Report on the in-house service monitoring plans / systems and the extent of compliance with those

Do you have provision of in-house training or customer care / service excellence

Include information pertaining to the Grading Council reports on service (this only applies to applicants in the accommodation sector)

 

 

 

Service Excellence Awards Index

 

 

 

 

 

 

 

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