Tourism KwaZulu-Natal's Customer Care Programme

Tourism KwaZulu-Natal's Customer Care Programme

Tourism KwaZulu-Natal (TKZN) has developed a number of customer care related initiatives in order to ensure consumers have a platform to interact with the Authority. These initiatives include the following:


Service Excellence – Lilizela Tourism Awards
TKZN has, in response to the mandate from the National Tourism Department, created a platform where tourism players and businesses who work passionately and with pride to deliver world-class service and whose delivery grows South Africa’s global destination competitiveness, are celebrated.

Safety and Awareness Workshops
The aim of these workshops is to establish communication channels between the tourism industry and the communities to raise awareness. They also ensure that communities in which tourism facilities, amenities or attractions are based contribute positively and participate in the tourism sector both as tourists, workers and owners of businesses. Furthermore, communication with relevant stakeholders on safety issues is established through this platform. These include the police, disaster management, district municipalities and trade. This ensures that there is an agreed coordination mechanism.

Tourism Ambassadors
Tourism ambassadors are deployed during busy periods and major events aimed at creating a tourist friendly destination, and ensuring the availability of information to visitors in the province.

Communication and Awareness Campaigns
These campaigns aim to build communication channels and foster good relations with media to ensure positive reporting on tourism issues in and about the province.

Travellers’ Tips
TKZN facilitates the production of Travellers’ Tips brochure in order to ensure increased safety and awareness.

Tourist Help Line
this is a share call line. The number is 086 0101 099, operational between 06h00 and 21h00 seven days a week.

Aftercare Programme
In the unfortunate event that a tourist becomes a victim of crime, TKZN offers an Aftercare Programme. Once an incident is reported an immediate response is instituted, which is in the form of:

  • Facilitation of travel documents.
  • Referrals to relevant departments including follow-up on actions taken.